1. WHAT IS THE DELIVERY TIME FOR MY ORDER?
- You will receive an order confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed.
2. MY ORDER IS NOT HERE YET. WHAT SHOULD I DO?
- If your items still not arrived and more than 5 working days from the date your order was shipped. please do not hesitate to contact us at email@example.com or call us at 03 – 4291 6891.
** Operating Hours: Monday – Friday: 8.30am – 5.30pm; Saturday: 8.30am – 1pm
3. DO WE SHIP INTERNATIONALLY?
- Yes, currently we ship internationally. Please contact us at firstname.lastname@example.org
4. WHO ARE OUR LOGISTIC PARTNERS?
- Orders are shipped via Pos Laju / Skynet / J&T Express or KWF delivery.
5. HOW WE CALCULATE THE SHIPPING RATES?
- Malaysia: All shipping rates are calculated via flat rate.
- International Country: Shipping rates are calculated based on your country / region.
6. TRACK YOUR ORDERS?
- Once your orders have been picked up by our logistic partners, tracking codes would be available within 24 hours and then you can track the delivery status of your orders.
Pos Laju: https://www.pos.com.my/postal-services/quick-access/?track-trace
J&T Express: https://www.jtexpress.my/track