1. Return/Exchange of products or refund can be arranged under the following reasons:
- If any product has been delivered in a damaged or defective condition; or
- if the product is out of date or expired; or
- Montea has failed to deliver the goods within a reasonable time
2. Products return process:
- Once your request has been approved, we will arrange our delivery service provider to pick up the products from you; or you may return the product via a reliable courier service company to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and It will take 2 – 3 working days for us to proceed.
**Important Note : The products should be returned in its original condition.
3. Refund option will be offered to buyer under the following options:
- Products exchange / replacement – Products exchanged with other goods listed in the website, with equivalent value. If the value of the new goods exceeds the amount of the original goods, the difference thereof should be paid by the buyer. If the value of the new goods is less than the amount of the original goods, the difference thereof will be converted to buyer.
- Full refund – For buyer that choosing the online banking method (through our payment gateway iPay88 ), we will notify our payment gateway service provider to cancel the relevant transaction. For other payment methods (bank in/bank transfer), buyer will need to provide the bank details to us. There is estimated of 7 -14 working days for the refund process, and the refund amount slip will be forwarded to the buyer.